Malfunctioning BT4600 handset

[Fiona30]

One BT 4600 handset doesn’t work. If you press Green it says “playing” and then plays a message from 14 Feb pm and doesn’t let you do anything else. I have removed the batteries and put them back and nothing changes. Cannot see how to reset the handset. The other handset is working perfectly.

[Keith_Beddoe]

@Fiona30 

Welcome to this user forum for BT Retail phone and broadband customers.

The first thing to do is to power down the base unit for about a minute, so the handset link is re-initialised.

If that does not fix the problem, then try the helpdesk.

Product helpdesk information

If your phone is within warranty:

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999

[rbz5416]

P.72 of the manual.

[Fiona30]

Thanks for the reply. It didn’t work - it still goes straight to the old answerphone message. I will ring the product helpline, thanks.

[Fiona30]

That also doesn’t work. I cannot access the menu. If you press any button it goes to the answerphone message. 

[Fiona30 · Accepted solution]

Thanks to the product helpline who confirmed it has malfunctioned and replacement handset has been ordered