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One BT 4600 handset doesn’t work. If you press Green it says “playing” and then plays a message from 14 Feb pm and doesn’t let you do anything else. I have removed the batteries and put them back and nothing changes. Cannot see how to reset the handset. The other handset is working perfectly.
Solved! Go to Solution.
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Re: Malfunctioning BT4600 handset
Welcome to this user forum for BT Retail phone and broadband customers.
The first thing to do is to power down the base unit for about a minute, so the handset link is re-initialised.
If that does not fix the problem, then try the helpdesk.
Product helpdesk information
If your phone is within warranty:
By phone: 0800 145 6789
Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm
By email: Click here for email support
If your product is out of warranty contact BT's recommended agent
By phone: 0800 980 8999
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Re: Malfunctioning BT4600 handset
P.72 of the manual.
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Re: Malfunctioning BT4600 handset
Thanks for the reply. It didn’t work - it still goes straight to the old answerphone message. I will ring the product helpline, thanks.
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Re: Malfunctioning BT4600 handset
That also doesn’t work. I cannot access the menu. If you press any button it goes to the answerphone message.
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Thanks to the product helpline who confirmed it has malfunctioned and replacement handset has been ordered