Migrating to Digital Voice

[Bomereboy]

Hi,

Since June 2025 I have had almost monthly emails saying my phone is being moved to Digital Voice. I check the order a few days later to find it has been closed with a message that the migration was "cancelled at your request". I chased this up months ago with BT but got nowhere with BT blaming Openreach and Openreach blaming BT.

My questions are, shouldn't these migration failures be flagged up automatically wth Openreach and do I just wait until I am the last person in the country not migrated, or should I be concerned? 

[WSH]

I had the same thing when I was moved over, three years ago.

One of the moderators on here stepped in and got things moving for me again.  I've flagged this for a mod to take a look, so we will have to wait and see.  Good luck.

[Bomereboy]

Thank you WSH, I've just had the latest email telling me I'll be migrated but I am sure that will fail also!

[Linzi_H]

Hi @Bomereboy 

Welcome to the Community.

I'm sorry to hear that you're no further forward with things, and I know you'll be eager to get this sorted out. 

The best thing to do is contact the team directly, as we have no account access here to be able to review your specific query. 

If you remain dissatisfied with the response when speaking with us, I'd suggest opening a complaint with a Guide over the phone to get this resolved. 

Please let us know how you get on.

Linzi