Move to digital with 2 phone numbers in the house

[Robhuk]

We have 2 phone numbers, one ends in 3 and the other ends in 8. They both work from the same cable coming into the house.

The phone with the number ending in 8 is at the other end of the house from the router, on an extension cable and we need to move this number to VOIP. We only have a traditional phone socket for the number ending in 8. 

We can move the VOIP handset for the number ending in 8 nearer to the router and plug it in but how will we differentiate between the two numbers? Is this a job for Openreach?

Sorry if that sounds confusing ...

[licquorice]

There is absolutely no connection between the 2 numbers, they are completely separate and will be dealt with separately. They can't both be served from the same router.

They may work from the same cable, but not the same wires within the cable. There will be 2 wires for each service.

[Robhuk]

Thanks very much for the prompt reply. We only need one number now, the one ending in 8. How can we prioritise this through the router?

Alternatively, could we swap the traditional socket on the extension to one with an ethernet port? Thanks.

[licquorice]

You simply need to cease the unwanted number, call BT to cancel the contract. No idea what you mean about swapping the socket. 

[licquorice]

Can you clarify what services you have on both lines. Are they simply phone lines or do one or both also have broadband?

[Robhuk]

We need to change the phone to a VOIP phone, so we need a new socket with an ethernet port. Will the existing cable to the existing socket also need to be changed?

[licquorice]

Sorry, you are completely misunderstanding how VoIP works.

Are you actually a BT residential customer or are you a BT  business customer?

[Robhuk]

Both lines currently have broadband. This is the crux of our problem. We are paying for 2 broadband lines unneccesarily. We want to keep the phone number but not the broadband. 

[Robhuk]

Residential, with 2 broadband lines, one of which is no longer required but the phone number is still required.

[licquorice · Accepted solution]

Then as already stated, simply call BT to cease the line not required.The other line will be converted to Digital Voice as and when.