I've had the same problem. I got a text message from BT late in January saying that I'd be upgraded to Digital Voice on my landline on 7th. February. On he date the analogue line duly ceased to function but the DV service failed to start. I've had the same experience with the online fault reporting going through its checks and not finding a fault followed by it reporting that the problem is resolved - which it still isn't! There seems to be a glitch in their system which affects DV service where the number is being ported from the analogue. They've not, so far, offered any explanation as to what caused the problem initially ........ but it escalated!
I registered a complaint with BT which resulted in the matter being referred up to their BT Executive Complaints Dept. When the initial attempt was made to rectify the problem the result was that my Broadband also went down. To be fair, the people on the complaints service are excellent at doing what must be a thankless task, seemingly caused by system hiccups and some operator error.
The upshot of all this is that they had to close my old account and open a new one. The Broadband - down for 5 days - was restored on Friday.
I still don't have a landline connection but I'm assured that that will be resolved shortly. All round the houses and right back where I started on Feb 7th. Did somebody mention compensation?😈
