My landline is with BT so why is my phone answered by EE's answering service?

[paulweaver2019uk]

My landline is with BT so why does EE's answering service answer my phone?

This is confusing people who are used to the calls being answered by BT Digital Voice.

What has changed and how can I change things to my recorded message?

Thanks.

Paul

[jac_95 · Accepted solution]

Hi paulweaver2019uk,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[jac_95]

It could be part of the rebranding to EE

See https://www.bt.com/ee

[paulweaver2019uk]

I believe my calls are being redirected to my mobile and that is why I am not getting my expected answering service.

But I am still trying to locate the information that I have seen somewhere before about changing it.

Can anyone suggest where I will find this information?

Thanks.

Paul

[RussK]

If you dial #21# on your landline it should remove any call diversion that you may have set up from the handset.

[paulweaver2019uk]

Thanks for all the suggestions I discovered it was a redirect that had been forgotten that is set by BT when you are changing your contract over and adding/removing certain things on your service. They set a redirect to a number of your choice while your service may be disrupted.

It is a redirect that BT has to change and that has now been actioned for me.