My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

[Keith_Beddoe]

@beckyjones 

I have asked a moderator to assist.

Meanwhile, if you prefix any dialled number with 1470, that will release your number for that call only.

[beckyjones]

Thank you soooo much.

[beckyjones]

I’ve just tried that by ringing landline from mobile and it worked! - yay! Thanks so much. If the problem can’t be rectified completely at least I can insert those digits beforehand. 
You’ve been a great help.

many thanks. 👍🏻

[imjolly]

did you actually go to MYBT as suggested by @rbz5416 ?  was withheld number still showing as 'add now'[?

[beckyjones]

Yes I did thanks. Withheld number is not showing at all only Caller Display, which is on.

[Keith_Beddoe]

@beckyjones 

It will almost certain to be an exchange data error, where the incorrect information is held because its not in sync with your account, that its why it needs a proper investigation.

The problem is finding someone who is still familiar with the old exchanges that are being de-commissioned, to be replaced by BT Digital Voice, where the calls are carried over the Internet, and terminate on the BT Smart Hub 2.

I am assuming you are not on BT Digital Voice yet, as that would be a different issue.

[beckyjones]

No I’m not on Digital voice. I live in a remote area so it’s likely to be old systems. I just can’t understand why this suddenly happened without me asking for it as the system was working as it should until about 6 months ago? 
It’s so inconvenient as I need to order Farm feed for the livestock and most companies ignore withheld numbers. I will just have to use 1470 before ringing those numbers until this can be sorted.

Thanks so much for your help though.

[Keith_Beddoe]

I need to order Farm feed for the livestock

@beckyjones 

Are you a BT Business Customer?

[licquorice]

If you can't resolve it any other way, it might be worth asking to be transferred to Digital Voice. A remote area shouldn't be a barrier, all lines will be transferred to Digital Voice by 2025 anyway.

[beckyjones]

No a private customer.