MyBT uses old email address

[JohnGHarper]

First of all, apologies if this has been posted in the wrong baord.

I am trying to add an account to my MyBT profile. In order to verify this it wants to send a passcode to me. However it is using an email address that I haven't used for many years and which no longer exists.

The help pages just lead me round in circles. Can anyone suggest where I might be able to get help to fix this.

Thank you

John

[imjolly]

Have you tried accessing  MYBT using the app and also tried a web browser?

[gg30340]

Log onto your MyBT and go to "Your Details" then "Personal Details". Check what email address is there and if need be change it to the one you want to use.

[JohnGHarper]

Thanks for the quick reply. Sadly my profile uses my current address. The old address must be somewhere in the bowels of BT as I haven't used it for 20 years.

John

[gg30340]

Check in your MyBT under "Your Details" then "Personal Details" then "Contact Details". This is if something goes wrong but they may be using that email address. If they are change it to the one you want but if it works make sure you then change it to another email address that you can use if you are locked out of your account.

Failing that you will need to call BT Billing 0330.1234.150 and get them to change it on their systems.

[JohnGHarper · Accepted solution]

Thanks for all your suggestions.

The answer was quite unexpected. My wife had already created a MyBT account to block some unwanted calls and this held the account. Not what I thought the prolem was but and easy fix in the end.