New Digital hub and handset

[chriso57]

I have been sent a new smart hub and I have been advised that I can connect a compatible handset to the hub and make digital calls.

I have purchased a BT7660 single handset and connected it to the hub as advised and the display says "unavailable".  

Can anyone help with what I need to do in order to ensure that the line can be used please?

The account shows the landline number is activated and can be used.  The hub was activated in October last year and so there is no time to wait.

[licquorice]

That isn't a Digital Voice phone. It is just a standard cordless system which can be plugged into the green socket at the rear of the hub instead of your phone socket.

There was no need to buy anything, your existing phones simply plug into the hub.

[chriso57]

Thank you.  It is connected via the green socket at the back.  Not sure what to do now - the handset was delivered from my order 2 weeks ago so is brand new.

[licquorice]

Are you saying that the phone doesn't work when plugged into the hub?

Does the hub manager here http://192.168.1.254/ show your phone number or 'not configured' ?

[chriso57]

It says "service ready"   

Handset registration "start registration"

[licquorice]

Have you registered the handset to the 7660 base station?

Did you check the hub manager to see if DV has been configured?

[chriso57]

I have registered the handset on the hub dashboard

I don't know anything about the DV steps - what do I do there please?

I think I may be missing the steps in setting up the handset altogether

[Keith_Beddoe]

Is this what you have purchased, and it has a phone cord connected to it?

If it is, then simply plug the phone lead into the green socket on the back of the smart hub 2.

You would not be able to register it to the hub, as it has its own base unit.

If you have just purchased an additional handset, then that is never going to work, as its need the base unit.

[chriso57]

It is a handset with a base unit and is connected to the green socket at the back of the hub.

The display now says "searching"

[licquorice]

You still haven't answered my question regarding the status shown in the hub.