No Link to the Hub

[Hec99]

My digital voice has been running perfectly for two years on fibre to the premises.  For some reason, BT send me a new Router, and I installed it yesterday.  It looks exactly like the previous one, and so I plugged everything in the same way.  Broadband immediately came up and running on all devices, so I sent the old router back.  But I hadn't tested the phone!

The only phone connected is the one plugged into the router.  My 3 extensions all say No link to the Hub. 

I have tried the WPS button.  I have accessed 192.168.1.254 and run Registration, as suggested on another post.

Nothing has worked! 

[jac_95]

Hi Hec99,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[philip42h · Accepted solution]

@Hec99
Sadly that makes perfect sense ... I guessing that your DV handsets are registered to the hub that you have sent back. The fix should be simple - on each handset, Menu > Settings > Registration and Deregister the handset. And then, with luck, you'll be able to register all over again but to the new hub.
Guesswork posted with my fingers crossed ... 🙂

[Hec99]

Brilliant! Thank you very much.

But why is this not in BT Help?

[Hec99]

I tried to mark as accepted solution and got
Request Entity Too Large
The requested resource
/t5/forums/v4/forumtopicpage.markmessageasacceptedsolutionsecondarybutton/message-uid/2235491
does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.

[philip42h]

@Hec99 

I'm getting the same sort of nonsense in Chrome this afternoon. Switched to Firefox and it's working much better. Either way, as long as it's sorted ... that's the main thing!

[Hec99]

Thanks again!

[polypody]

Yes this action did work but I lost all my contacts!

[rbz5416]

@polypody 

Contacts are stored in the SH2 so if it's changed, contacts will be lost unless backed up to a computer first.

[polypody]

May thanks, but what does SH2 mean?