No landline

[JRT23]

Ok, will do. Hopefully not too long a wait. 

[JRT23]

After a couple of hours, I contacted the faults team. They diagnosed a network issue which will need an engineer out to resolve it.  Earliest - Monday!  Not best pleased as a new customer. Just hope this is an isolated incident and put it down to new kit gremlins. 

Many thanks for your assistance along the way, much appreciated.

[Keith_Beddoe]

@JRT23 

Se what @iniltous  says about the PON light.   https://community.bt.com/t5/Bills-Packages/BT-and-Openreach-cannot-get-brand-new-fibre-install-to-wo...

[caravanj]

@JRT23 

We're transferring from Plusnet to BT next Friday & I used the chat facility to sign up & I asked the customer service adviser to transfer our Plusnet phone number.

I've spoken with Plusnet today & they have indeed received a phone number porting request from BT so all should be good.

The BT lady did say that the switchover would not be instant & we could be without any broadband & phone for a while until it all gets transferred.

Obviously we'd rather not have any gremlins but if we do, we do.

I'll post about how our install went next weekend.

[JRT23 · Accepted solution]

I have received an email from BT telling me the port is complete and shows the correct phone number. Broadband is also set up and all is ready to go. Oh, would that it was so. I had an internet connection for a couple of hours, now I don’t. Monday cannot come soon enough. @caravanj hopefully yours will be fine. Maybe I'm just a bit impatient and was expecting it all in place in one go.