No link to hub digital voice.

[hammerjeff67]

Hi all,

After loads of broadband connectivity problems since switching to FTTP,a replacement Smarthub 2 was deemed necessary.Set it up yesterday,took 6 hrs to connect with hybrid connect working instead but eventually did.However The digital voice phone says no link to the hub despite registration successful.Any advice would be gratefully received.

[jac_95]

Hi hammerjeff67,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

If your phone number is shown when going into hub manager then select the number and try resetting base and see if that helps. You will have to re-pair the phone which you  can do from the same place

[hammerjeff67]

imjolly,thanks for that will try it,only one person will ring it, my 87 year old mother in law.Do I have to have it?

[imjolly]

If you want to have a landline  phone then you must have digital voice with BT.  however you can have broadband without the ability to make/receive landline calls but you still need to pay line rental which is included in your package

[hammerjeff67]

Thanks for your quick reply.Will try your suggestion.