Not receiving landline calls from all networks.

[StuckOnTheMDF]

I recently had my old BT number ported back from Virgin Media to BT.

I can receive calls from BT landlines and mobiles but calls from Virgin Media and Sky fail saying this number does not exist.

Please can the mods look into this as I have already reported this problem to BT once and nothing has happened..

The fault has not been fixed despite waiting a week and it passing the target date.

I have re-reported the fault which just means it gets shoved back to Openreach again.

I cannot track the fault as the fault number does not show up on my account when I log in.

Many thanks...

[imjolly]

Do you have FTTP and/or digital voice?

[StuckOnTheMDF]

Digital voice here.

[imjolly]

Then phone the FTTP TEAM who deal with digital voice and they should be able to help.  Appears to be a porting problems which has been posted about before. 08005874787

[StuckOnTheMDF]

It's now three weeks since this fault was reported.

BT seem unable to fix or even find the fault.

Please can the mods look into this please?

[-Richie-]

It's 100% a porting issue like @imjolly  said, you'll be able to receive calls from BT, EE and Plusnet customers, other networks won't connect because the port hasn't gone through correctly.

[StuckOnTheMDF · Accepted solution]

At last.....

All seems to be working.

Though why it took so long to fix, who knows?

[Fhafez]

Hi there

I’m having the same issue at the moment so please can you advise what seemed to correct the issue? Thanks in advance