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Message 1 of 8

Not receiving landline calls from all networks.

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I recently had my old BT number ported back from Virgin Media to BT.

I can receive calls from BT landlines and mobiles but calls from Virgin Media and Sky fail saying this number does not exist.

Please can the mods look into this as I have already reported this problem to BT once and nothing has happened..

The fault has not been fixed despite waiting a week and it passing the target date.

I have re-reported the fault which just means it gets shoved back to Openreach again.

I cannot track the fault as the fault number does not show up on my account when I log in.

 

Many thanks...

 

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Message 2 of 8

Re: Not receiving landline calls from all networks.

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Do you have FTTP and/or digital voice?



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Message 3 of 8

Re: Not receiving landline calls from all networks.

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Digital voice here.

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Message 4 of 8

Re: Not receiving landline calls from all networks.

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Then phone the FTTP TEAM who deal with digital voice and they should be able to help.  Appears to be a porting problems which has been posted about before. 08005874787



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Message 5 of 8

Re: Not receiving landline calls from all networks.

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It's now three weeks since this fault was reported.

BT seem unable to fix or even find the fault.

Please can the mods look into this please?

 

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Message 6 of 8

Re: Not receiving landline calls from all networks.

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It's 100% a porting issue like @imjolly  said, you'll be able to receive calls from BT, EE and Plusnet customers, other networks won't connect because the port hasn't gone through correctly.

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Message 7 of 8

Re: Not receiving landline calls from all networks.

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At last.....

 

All seems to be working.

Though why it took so long to fix, who knows?

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Message 8 of 8

Re: Not receiving landline calls from all networks.

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Hi there

I’m having the same issue at the moment so please can you advise what seemed to correct the issue? Thanks in advance
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