Number Port

[mikensam]

I have a customer that recently upgraded from BT ADSL to EE Fibre including TV and Telephone. 

Customers were assured they would not lose their existing number but seems a port was not requested.

Can someone try to help us recover the number please?

[Keith_Beddoe · Accepted solution]

@mikensam 

As you are now an EE customer, you need to post on the EE forum https://community.ee.co.uk/

EE are a separate company within the BT Group.