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Message 1 of 5

Re: Digital Voice -

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I have just moved & been switched to digital voice but haven't received my Smart Hub 2.  My exiting BT hub doesn't have a connection point for my house phones.  How do I request? Waiting times to speak to a real person on the help line are so long it's burning up the credit on my mobile phone. Besides which I have a hearing issue so can't always follow the conversation.  Email no longer seems to be an option. Help!

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Message 2 of 5

Re: Digital Voice -

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Message 3 of 5

Re: Digital Voice -

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Tried it. The Chat Line is down/been disconnected.  Last time I asked are you a bot it cut me off. So probably on a bot blacklist.  

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Message 4 of 5

Re: Digital Voice -

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Cracked it! Managed to get thro on help line top tip ring at 8am otherwise later in day there's queues. Took me a couple of goes to work out it's option 1 followed by 1. Actually spoke to  a real person & a Smart Hub 2 on the way. 

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Message 5 of 5

Re: Digital Voice -

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Excellent 😀

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