Number changed when moved to digital voice

[Sarahh11]

I’ve connected all back on, but now have the flashing purple light for 2 days 😔

thanks all, please keep fingers crossed for me.

[licquorice]

🤞🤞

[Sarahh11]

Could someone please advise…. Following on from my original post, engineer came today, nothing wrong internally, fault lies at street cabinet, we have a crossed line and somehow plugged in as a sky customer on a random number.

Engineer advised that as soon as crossed line is rectified, broadband and digital voice will work.

BT just called me to rebook engineer visit for broadband, advised that he engineer today is wrong and that crossed line is nothing to do with broadband not working!

How can that be? Surely broadband could not possibly work if there is no phone line coming to the house?

I am at my wits end, every  customer service agent has told me something  different!

thank you

[licquorice]

I would be inclined to believe the engineer. The BT hub won't connect to a Sky service.

Dial 150 and see if you get BT.

[Sarahh11]

Thank you, called 150 - ‘hi and welcome to Sky’.

surely the engineer does know more than woman at not much help desk?

thank you

[licquorice]

Exactly!!

[Kat68]

Hi

We have also had our number for 50 years and been moved to 'Digital Voice' . We still have our original number so it cannot be vital for them to change it and obviously very inconvenient for you.Please just ring and complain and explain the situation . Do not assume you will just get it back.

[Sarahh11]

Thank you, I have made it clear to them I want to keep our number and if they don’t stick to the guarantee that I can, they can shove  their whole service and I’ll go to another provider.

[licquorice]

@Kat68 please do not muddy the waters, this is entirely a different problem. @Sarahh11 line has been misconnected

[Kat68]

So sorry .New to the Community and was just answering her question about changing numbers after change to Digital Voice. I only read Sarah's message and not all the subsequent comments.Will leave contributors to Sage's from now on.