Openreach (apparently) have flagged me as having a careline device

[craigsbits]

Openreach have automatically detected that I have a telecare/careline device on my Digital Voice...which I do not and never have had.  This is affecting any transfer I may have in the pipeline because my safety could be in jeopardy and Openreach/BT are looking out for me! Stupid though that BT have not rushed to check on my safety as I have had digital Voice for a while and could be in immediate danger.  It is difficult for BT to fix this problem - am I detecting 'Dark Patterns' or is this just incompetence - as I cannot leave BT until this is rectified.

[jac_95]

Hi craigsbits,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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