Phone rings even after I answer

[peadea]

By choice I receive very few phone calls, and due to being away for several weeks, I was late switching my landline to the new digital service.

Here's the problem. On the very few occasions when anyone calls me, the phone rings and I attempt to answer it, but it doesn't work. The phone keeps ringing until the caller gets fed up and stops trying, and I'm left wondering what's stopping them from getting through. Any ideas?

[Keith_Beddoe]

@peadea 

Where is your phone plugged in, is it in the green socket on the back of the smart hub 2?

[peadea]

Yes, my phone is plugged into the green socket labelled 'phone' in the back of my brand new hub.

[Keith_Beddoe]

What model phone is plugged in, is its wired, or is it a DECT (cordless) base unit?

[peadea]

It's a BT phone, cordless with a base unit. It only says 'BT' on the phone, but underneath the base unit there's a sticker saying 'BT 3550' and 'Item Code 083052'.

[Keith_Beddoe]

Quite often cordless phones will keep ringing for a couple of seconds after you answer, but you should still be able to answer the call.

I assume the handsets keep ringing, and when you pick one up and press the answer button, you cannot take the call?

Have you a basic wired phone you could try, to prove whether is a fault on the home hub?

Have you tried a factory reset of the home hub?

[peadea]

I've had the phone for years. When it was connected as an ordinary landline, whenever anyone called I was able to answer. It's only since it's been connected to the hub that it no longer works as a phone. It rings, but I can't answer the call, and I guess that the person on the other end just gets fed up and ends the call. I don't have another phone to connect, but as I said, the phone worked fine in the past, but just doesn't work now. Resetting the hub didn't make any difference at all.

[Keith_Beddoe]

Possibly a faulty home hub.

[peadea]

Well that's a shame if it's faulty. It was brand new a few weeks ago.

[Keith_Beddoe]

I would see if you could borrow a basic wired phone to see if that allows you to answer the phone, that would prove whether its the ATA interface on the hub which is not working properly.

That would be unusual, as you can get dial tone and make outgoing calls, which would imply that there is DC continuity.

Cordless handsets normally have the option to automatically answer calls when the phone is taken off the charging base. If that option is not selected, then you need to press the green answer button on the handset to answer the call, otherwise it will just keep ringing.