Phone rings even after I answer

[peadea]

I got an old phone as you suggested, connected it, and didn't even get a dial tone out of it. I reconnected my other phone and now it doesn't have a dial tone either. I phoned my landline from a mobile, and the phone rings, but I still can't answer it. Eventually my mobile suggests that I leave myself a message. Maybe people have been leaving me messages, but as the phone doesn't connect, I'll never know.

[Keith_Beddoe]

Its sounds like the home hub is not configured for your phone number.

[peadea]

It can't be anything to do with the way the hub is configured. I went through a complete diagnostics test and at every stage the equipment and connectivity passed with flying colours. So, I tried a test call from my mobile to my landline, and yes, it worked. Then someone tried to phone me, and it rang and rang and rang, and I couldn't take their call. So, I tried another test call from my mobile to my landline, and that also failed. Clearly, something is wrong, but BT don't seem able to figure out exactly what. This has only happened since the digital switchover.

[licquorice]

How did you reset the hub? Via the hub manager only performs a soft reset, try a full factory reset  by pressing the recessed button for about 20 seconds until the lights flash.

[peadea]

I think I may be getting there slowly, having just come off the phone with BT. Although my test call failed earlier today, I was able to take a call just now from BT without any problem. They also did more diagnostic tests. They think the only problem could be the age of my phone. It's not ancient, but it's a few years old. Apparently my next step is to get a brand new phone, connect it and hope for the best.

[licquorice]

Hmm, the age of the phone shouldn't make any difference.

Did you try the factory reset?

[peadea]

I tried the factory reset the other day, as well as the bog-standard 'turn it off and turn it on again'.