BT landline not available to Sky users

[FionaK1]

I have the same problem with 2xSky mobiles and a Sky landline not getting through to my BT landline. I’ve spent hours and hours trying to resolve the problem with both Sky and BT to no avail. I think I’m going round the twist!!

HELP!

[imjolly]

As you have a sky landline then as a sky customer you need to phone sky not BT RETAIL as they should be able to fix your problem

[-Richie-]

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@FionaK1wrote:

I have the same problem with 2xSky mobiles and a Sky landline not getting through to my BT landline.

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Sky won't be able to help, speak with BT again, it sounds like a routing issue.
It would help if you can make a log of what number called you, the network they are on, the error message they hear and the date/time.

[FionaK1]

My landline is BT 

[FionaK1]

Thanks Richie. I’ve already given them all that information at least 10 times. It’s infuriating!

[NeilO]

Hi @FionaK1welcome to the community and thanks for posting, I'm really sorry you're experiencing problems receiving calls on your landline. It sounds like a potential number port issue, has this problem only started after you changed to digital voice or moved your services over to BT?

I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

We're very busy at the moment so it will take us a few days before we'll be able to get back to you.

Thanks

Neil

BT Community Moderator

[FionaK1]

Hi Neil 

Thank you for responding.

Yes, the issue started when I changed over to digital voice. 

I would really appreciate your help.

Many thanks 

[iniltous]

Has the number always been with BT , or at some point was it exported ( possibly to Sky ) and then returned to BT , or has it always been with BT and calls from Sky were never an issue until you were migrated from BT PSTN onto BT DV ?

[FionaK1]

Yes you’re spot on. We were with BT, changed to Sky then decided to go back to BT. It’s been since then.