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MartynT77
Beginner

on ‎01-07-2023 15h39

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Message 1 of 2

Re: Can’t receive incoming calls in Digital voice phone since installation by BT engineer

I moved from Sky broadband to bt yesterday.  Sky was on VOIP and worked perfectly.  After the engineer left yesterday having installed a Smart Hub 2 I realised the landline showed ‘check phone line’.  The phone does not function when called from another number.  Its plugged into the green socket on the back of the hub.

Advice please

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imjolly
Distinguished Sage
Distinguished Sage

on ‎01-07-2023 15h45

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Message 2 of 2

Re: Can’t receive incoming calls in Digital voice phone since installation by BT engineer

I moved your post to start your own so replies are not confused with the previous post originator

does the hub manager show your phone as active?  if not phone FTTP TEAM 08005874787 and they should be able to help

if diverted to CS then hang up and try again later



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