Old landline number retrieval

[Keith_Beddoe]

In that case, all I can do is to ask one of the moderators to look at your problem, as its not going to be possible for forum members to help with this.

One of them should post here, when they get time.

[WIRRALDAVE]

Thanks for your interest, and help, Keith. I'll await further clarification, even if only academic now, then.

Dave

[DanielS]

Hi @WIRRALDAVE,

I'm sorry to read about the problems you've had trying to get your number back.

We'd need to look into this to see if we can get it back and if not, why not. I sent you a private message earlier that you can reply back to my team on.

It's going to take us longer than normal to get back to you but we will make sure to check everything and get in touch with you.

Thank you
DanielS

[WIRRALDAVE]

Thanks Daniel ! In the meantime we've been back to BT and spoken to another operative who seems to have spotted the reason in the system for the previous failure. The exact process/order has been recommenced and we now have a new date - 10/11/23 - for the number retrieval. If there is still a problem, I will look for your help, as offered.

David Ball