Re Phone Line Dead.

[SupperMike46]

Still unable to use the landline after a week still dead not goo  as i am a carer for 92 /89 year old this is not good at all and it is not helping my mental health as well.

And unable to contact BT at all been trying for a week.

[imjolly]

Try here https://www.bt.com/help/here-for-you

You can go to help at top of page and register dault

[Peter_W]

Good morning @SupperMike46.

Welcome to the BT Community Forums. 

I really appreciate how much of a worry it must be if your landline hasn't been working as it should be recently; especially so if you need this as a lifeline too.

Have you had a chance to check out the support options @imjolly has recommended here?

I definitely want to make sure you get the best support possible with this.

Peter

[SupperMike46]

Hi Peter 

i have tried unplugging and plugging every thing back in  and still the line is dead for two weeks

[Alex_H]

@SupperMike46 Thanks for letting us know what you have tried. Have you ran a check here to check for any issues in your area BT Service Status | Check Broadband, Landline and TV | BT Help ?

If you are having an issue with calling us on the phone, have you tried texting HELP to 61998  from your mobile as that will run checks on your line for any faults and book an engineer if one is needed, and if nothing is found one of our team will call you back within 30 mins to help investigate further. 

Alex

[SupperMike46]

Three weeks in and still are landline is dead and as a career we need the landline as dad is 92 and mum 89 we are stuck as we have no phone and at times we have had to call an ambulance for dad worrying times now will not be happy if i need to emergency services no contact from BT on what is going on and when we will be getting are phone back up and running.

[SupperMike46]

Hi i have tried every thing as we need the phone for emergency service in case i need one as dad is 92 mum is 89 it is know three weeks and nobody as been in touch or called to see what the problem is or when we will be back on line not good.

[Leanne_T]

Hi there @SupperMike46 

I am really sorry the landline is not working at the moment and understand how important the phone is for your parents. 

Could I just check have you reported the fault to our technical support team? If so, what has been advised? 

Speak to you soon. 

Leanne.

[SupperMike46]

Hi yes two times but not hered anything about as a timmme scale when we will  e getting back on line as parents 

[Leanne_T]

Hi @SupperMike46 

Thanks for coming back to me. 

I am sorry you have had no timescale on when this will be back working. 

When you called to speak to the team, did they advise what the problem was and what was needed to get this resolved for you? 

Thanks. 

Leanne.