Recording a personal message

[DavidBryer]

I have a new Digital Essential phone and currently, if someone phones and I’m not in, a BT message kicks in offering the caller to leave a message. However, I would like to record my own personal message but when I have tried, I am told when I finish recording to press ‘square’. However, I can’t for the life of me see anything like a square on my handset. Any solution, please!

[jac_95 · Accepted solution]

@DavidBryer 

Are you following the instructions as per https://www.bt.com/help/landline/all-about-voicemail-for-digital-voice- ?

If so it's a hash key aka (#) and not a square 😃

As shown in picture below with arrow

 

[DavidBryer]

Thank you!