Activate a land line number

[Kimberlin]

@Pedra  You don’t appear to be listening to any of the advice being given to you. As you are not a BT customer, this isn’t a BT problem so direct your questions to your own supplier.

[iniltous]

You were asked directly if BT are your provider, the fact you chose to ignore that strongly suggests that BT are not your provider , in which case your questions and observations are of no relevance to BT or this BT community forum , even if the number were originally issued by BT , it’s your provider you need to speak to , but if this number has been dormant (quarantined) for a while and is now available to be issued , and it is a BT number , unless your service is with BT you have virtually no chance of your provider taking control of that number , even if your provider is BT , it’s very unlikely to be made available to you , using your terminology, if it’s a ‘pool number ’ it’s in a pool of numbers available for BT to allocate to new BT customers (or possibly BT customers who want a renumber) it’s not a pool number for the entire industry to select from , that’s not how it works , and even if it were , it’s your existing provider not BT that would facilitate that.

Its pretty simple really , BT have no reason to interact with you if you are not a customer , making your posts here completely pointless.

[Pedra]

When I spoke to BT they told me that it was up to my present provider and they should follow the procedure, but do not say what the procedure is.

[Kimberlin]

@Pedra  That’s because BT won’t talk to you because you’re not a BT customer so they have zero obligation to provide you with any assistance.

Theres only so many times it can be said to you that this isn’t a BT problem and you are asking your questions in the wrong place. Talk to your supplier whoever that may be because as yet not once have you stated who they are.

To reiterate, again, you are not speaking to anyone at BT here, it isn’t a direct platform for you to contact BT with questions you should be directing to your own supplier.

[iniltous]

That’s true upto a point , if you had recently left BT , and your new provider ( not you ) was trying to retrieve the number within 30 days of leaving BT , then your new provider can get that number if they follow the appropriate protocol , in your case you were not a BT customer and it’s more than 30 days , I suspect whoever you spoke to within BT had assumed you had only recently left BT , and the important part of that statement from BT  is that it’s your new provider that does the ‘leg work’ to retrieve the number if the conditions are met, not BT .

As stated , you will achieve nothing posting here , it’s simply not BT’s concern that you don’t have the telephone number you would like , even if it’s a BT number .