My elderly mother has only a landline (not switched to Digital Voice yet) and I manage her BT account with Power of Attorney. She's been getting calls from, apparently, her own landline number. One call left a message on 1571 to say "This is BT Directory Enquiries, your bill is ready". I logged on to her BT account online, and I can see in the recent calls she's had several calls apparently from her own number.
I presume this is a scam of some sort? Can the scammers spoof her number when they call her? I've blacklisted her number with Call Protect for now, I presume it's OK to do this as she can't legitimately get calls from her own number?
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but that still wouldn’t explain why outgoing calls on the bill show calls made to herself
Her number is showing on the incoming calls list in Call Protect. but not as an outgoing call in her call usage. 2 days ago Call Protect lists two incoming calls from her own number. I think her number is correct because I call her all the time on the same number as always. I assumed that the message about the bill being ready was going to invite her to ring a fraudulent number and pay a bill - i.e. phishing for credit card details.
OK , it’s the incoming call protect list that shows the number , not the recent outgoing calls list on the BT site , scammers do spoof calling line identity so showing the same number they are calling as the originator CLI is easily done ,
scammers employ the same technology as legitimate call centres so a call made by them , answered by the potential ‘victim’ (as well as calls answered by an answering / intercept service like call protect ) will not have a scammer waiting to speak to the person, in effect they play a recorded message something like , your bill is overdue , then inviting the recipient to ‘press 1’ that way only answered calls with potential to scam ( because the person responded to the message and pressed 1 ) are passed to the ‘human’ scammer , the scammers recorded message could be recorded by the answer /intercept service where as an unanswered call or one where the call was answered but the called party immediately hung up , realising it’s a scam , the only ‘evidence’ of the call would be by using 1471 to check the number , which would be the persons own number …so it quite likely was a scammer .