Stopping call diversion from mobile to landline

[SallyG25]

Hello, we’ve had digital voice installed but if someone calls me on my mobile phone & I can’t answer the call the caller gets diverted to my landline phone number. How can I stop this? This has only happened since digital voice was installed. There is no call diversion/forwarding set up on my mobile phone. Thanks

[jac_95]

Hi SallyG25,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

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[licquorice · Accepted solution]

It has to be a function of your mobile. Your landline will have no knowledge of calls to your mobile being answered or not. You can't configure DV to receive unanswered mobile calls.