Tele6tphone

[Sportsmad2]

Thanks for this. I have no idea how to do this. I do not have Internet except via a dodgy 4g connection.

[iniltous]

To recap , you wanted FTTP , Plusnet couldn’t satisfy your requirement for telephony on FTTP so you were migrated to BT and FTTP , because of a delay in the physical FTTP infrastructure being connected to your home there was a delay ( which shouldn’t normally cause an issue as the existing service over FTTC from Plusnet should continue ) but something went wrong and your PN service was ceased , and as you have found out , once FTTC is ceased in a FTTP area , it’s almost impossible to get it reinstated, even though everything in in place , the various systems are designed to refuse to install ( or reinstall ) FTTC once FTTP is available ( although in your case it’s available but not connected ) 

It used to be possible, on PSTN , to temporarily, and free of charge , ‘ divert’ incoming calls to the landline number ( that’s not working ) to a designated mobile , so at least incoming calls were not lost , but I guess this facility isn’t available on DV , or potentially, because the BT order isn’t actually complete, your DV service isn’t actually accessible, assuming it’s actually provided, have you asked if a temporary call divert can be put on your directory number to a mobile number of your choice ? 

[Sportsmad2]

Thanks for this.

I asked for this on October 5th and was told it was not possible to:

Divert to another phone.

Or reconnect me

Or offer any way of getting into location of messages left for me.

It seems ludicrous that none of these options is possible.  I have already missed one important hospital appointment and the NHS don't accept that I knew nothing about it and have put me to the bottom of the waiting list. 

Having been given several dates for openreach completion I have NO faith in them completing the work by the new dates 5th or 6th December.

[Leanne_T]

Morning @Sportsmad2 

Thanks for coming back to us. 

I am very sorry this is taken time to get you connected and this has caused you to miss the call from the NHS. 

If you have an open complaint with the executive team, they will be working on getting you connected as quickly as possible and checking all available options. 

If you would like an update, please get in touch with the team and they will be happy to help. 

Thanks so much. 

Leanne. 

[Sportsmad2]

Thanks for this.

I emailed the Chief Executive yesterday and have received an initial response from Executive Complaints passing the problem to "executive guides" indicating they will hope to respond within 48 hours.

I said in my email that the Guides i have spoken to (12) were generally excellent but they were frustrated by Open Reach dictating without any accountability.  

While I hope for a satisfactory outcome I don't expect it to happen. If Open Reach had done the excavation work on my road properly instead of stopping two houses away and guessing that they could drag the fibre connection through a blocked culvert the problem would not have occurred.

Regards 

Russell

[Sportsmad2]

Just a brief update. 

I still have no access to my original phone number or have full fibre broadband.  What i do have beside more broken installation dates is a reinstalled copper broadband connection running at 6 to 8 and a landline which is using a temporary number which should change to my original number when full fibre is installed. My previous fibre broadband which BT cut off ran at16mb.

Last week we were told several times the full fibre would be installed on the 26th November. On the 25th November we were told it is now 12th December. Will it happen.

This from a company who consider themselves world class .