Told we have a Telecare marker on account

[JohnD416]

This fix either didn't happen or failed. 😞

[JohnD416]

I haven't had any contact from the complaints team for reference number is VOL013-905145742895. 😞

[Katie_B]

Hi @JohnD416. 

I have sent you a private message for more details. 

Katie

[Traceycrosb]

I have just discovered i have one two,  even though I've never had a care call system and I've been in this house 8 years. I've tried everything to get it removed but banging my head against a brick wall. Please if anyone has the answer I would love to know 

[Traceycrosb]

I have just discovered i have one too,  even though I have never had a care call system and I have  been in this house 8 years. I have  tried everything to get it removed but banging my head against a brick wall. Please if anyone has the answer I would love to know 

[Christopher_G · Accepted solution]

Hi @Traceycrosb 

Welcome to the community.

If you speak with our customer care team, they'll be able to look into when and why it was added, and run through any options you have if you're looking to renew.

If the answer you get isn't the outcome you were looking for, I'd recommend following our complaints procedure so that it can be looked into further.

I hope you get sorted.

Chris

[imjolly]

@Traceycrosb 

are you a current BT Broadband customer?

[dtmac65]

Hi, I've got this marker too. Been in the house over a decade and never had such a device. Can anyone help get it removed?

[imjolly]

@dtmac65 

are you a current BT broadband customer?

[dtmac65]

Hi, yes I am. 
I have had several calls with customer services who say they cannot help and suggested contacting Openreach (which I have been unable to do - circular voicemenu options resulting in my call being ended by their system).