Turning Voicemail off on digital voice

[Glitzguru]

I have just been forced into changing to digital voice despite having little or no mobile signal coverage. To make matters worse I now find that Voicemail has been enabled without my knowing and I cannot find the way to turn it off. I am definitely not technical so could someone tell me in simple language how to get rid of it. Thank you

[gg30340 · Accepted solution]

You can easily cancel Voicemail online. Go to www.bt.com/callingfeatures and click the Manage my calling features button. This will start an online order process. Put in your home number and postcode and confirm you're the BT account holder to continue.

The next screen will show any calling features that are currently on your line. To cancel Voicemail, scroll down and click the "Remove all my messaging features" radio button. Alternatively, if you'd like to keep BT Call Protect, click that radio button instead.

Click Continue to complete the cancellation order

You can also manage all your calling features (including ordering, upgrading and cancelling them) at www.bt.com/mybt.

[Glitzguru]

• Thank you so much - that was just what I was looking for.

[chrisjp]

I'm intrigued why you want to turn off voicemail. It's a free and unobtrusive feature of DV, and you can set the number of rings before it intervenes to as many as 10, giving you plenty of time to answer the phone if you want to.