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Message 1 of 10

How to turn off voicemail on Digital Voice?

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Hi.  I've migrated to Digital Voice and am using the Advanced Digital Home Phone with Alexa built-in.

Is it possible to turn off voicemail altogether?  I know about the page where you can set the number of rings before it kicks in, but there's nothing there to switch if off.

Thanks

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Message 2 of 10

Re: How to turn off voicemail on Digital Voice?

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you can try

How do I turn BT voicemail off?
 
 
Turning voicemail on and off
  1. Dial 15710 from your phone (it's free) to turn this off. ( You'll hear a message: "Your request to turn off conditional diverts to your BT Mobile voicemail has been confirmed")
  2. Dial 15711 to turn it back on.


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Message 3 of 10

Re: How to turn off voicemail on Digital Voice?

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Thank you for such a prompt reply.

Didn't seem to do the trick for me, unfortunately.  I dialed that number but the announcement just said:

  • Welcome to voicemail.
  • you have Zero messages
  • To change your personal greeting press 0
  • To change your access PIN press 1
  • To change your ringing period press 2
  • To transfer to the mobile linking order line press 3

.. and that was it.

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Message 4 of 10

Re: How to turn off voicemail on Digital Voice?

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Hi @wdblue3 and thanks for posting.

Take a look at Digital Voice - How to disable voicemail function - BT Community and let me know if that helps.

Cheers

David

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Message 5 of 10

Re: How to turn off voicemail on Digital Voice?

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Thank you David.  I clearly didn't search the forum thoroughly enough for the topic 🙂

As per that thread I've just gone to https://www.bt.com/callingfeatures and 'Manage my calling features', where I was able to deselect Voicemail.  It says it may take 24 hours, which is fine.

Very grateful for your and others' help with this.

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Message 6 of 10

Re: How to turn off voicemail on Digital Voice?

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Thanks for letting me know @wdblue3 

Cheers

David

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Message 7 of 10

Re: How to turn off voicemail on Digital Voice?

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I have a question on this topic. Rather late in my reply, but only just noticed the thread.

 

If I place an order to have Voice mail switched Off, then at some future date, decide to have it switched On, do I have to pay a monthly charge for the service ??

 

 

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Message 8 of 10

Re: How to turn off voicemail on Digital Voice?

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No

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Message 9 of 10

Re: How to turn off voicemail on Digital Voice?

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the 15710 is for a mobile, not the landline... and it does not workon the landline.

i have them on my mobile....

 

thanks for the solution... i found out by accident, my fibre landline was on digital voice auto answer after a short ring, so may have missed an important call on Thursday, and lost a lot of money... quite a poor service from BT on not letting us know about it

________________________________________________

welcome to the world of last wednesday week.

there's now't wrong with 2 cans and a piece of string. at certain times, it is often faster.
________________________________________________

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Message 10 of 10

Re: How to turn off voicemail on Digital Voice?

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Me too, missed two calls and on top of that, my new hh2 had two different passwords. one on the pull out plastic piece and a different one on the homehub itself. Luckily I had my desktop plugged in using an Ethernet cable, problem arose when attempting to connect a laptop and mobile phone via wifi.
The last letter on the pull out piece was Lower case
The last letter on back of router was Upper case.

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