Re: Unable to call abroad using Digital Voice

Lydia3 · ‎19-10-2022

Hi,

We just have Digital Voice setup by a BT engineer. So far it works well apart from the fact that we cannot place a call to the US to reach some family.

Any ideas ?

Thanks.

Lydia

jac_95 · ‎19-10-2022

Hi Lydia3,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

imjolly · ‎19-10-2022

what actually happens when you try and dial the international country code?

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Lydia3 · ‎19-10-2022

Hi, Thank you for your reply. I get a voice message telling that the number is wrong. First I know it's right. Second I tried to ring several of my contacts who live abroad and it is the same problem every time. 😟

rbz5416 · ‎19-10-2022

Try going to MyBT > Your Products > Landline > Show More Landline Features & check that premium rate calling isn't enabled, as that seems to also bar international.

RICHARDTITFORTH · ‎26-09-2023

This works, had digital voice as part of a new FTTP line and couldn’t call abroad, logged into my BT on the web (not the app) and eventually found the tab for “calling features” and un-ticked the box for “International and Premium Rate Call Barring”. You can also switch of the 1571 in the list of options too.