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Nimbus7
Beginner

on ‎06-09-2023 1h46

18,281 Views
Message 1 of 5

Unable to call out on BT landline, but can accept calls

Hi,

This evening I  am unable to call out on BT landline, but can accept calls.

I have tried taking batteries out of handset. Switching base off & on. And also run the text trouble-shooter, & the diagnostics from my online account, but no issues found?

The phone seems to be making the right sounds when dialling numbers & pressing the green button, but seems to go silent upon completion of dialling last digit?

 

Any thoughts?

  

 

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4 REPLIES 4
RobbieMac
Moderator-Retired

on ‎06-09-2023 19h19

18,233 Views
Message 2 of 5

Re: Unable to call out on BT landline, but can accept calls

Hi @Nimbus7

Welcome and thanks for your post!

I am sorry for the problems you're having making calls.  Your first port of call would be to try a different handset to rule out of the issue being your phone.  Have you tried an alternative handset?

Thanks,

Robbie

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Nimbus7
Beginner

on ‎07-09-2023 1h26

18,214 Views
Message 3 of 5

Re: Unable to call out on BT landline, but can accept calls

Hi @RobbieMac 

Thank you for the reply.

Yes, I checked using another phone & the problem persist.

I used the text service to run some tests & received a call back from BT, who are going to send an engineer on Friday to test the wiring in my home, & then escalate it further to Openreach if it cannot be resolved.

I will try & report back when I find out what the issue is.

 

Thanks again. 

 

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎07-09-2023 6h55

18,203 Views
Message 4 of 5

Re: Unable to call out on BT landline, but can accept calls

@Nimbus7 

Its more likely to be a fault in the exchange, probably the line card not decoding the tones, assuming you are not on BT Digital voice, so its going to need a visit to the exchange.

Usually its still possible to make calls if you still have a phone which uses pulse dialling, and not tones, as the line cards still work under those conditions.

 

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Nimbus7
Beginner

on ‎07-09-2023 8h18

18,189 Views
Message 5 of 5

Re: Unable to call out on BT landline, but can accept calls

Hi @Keith_Beddoe 

I run the text tests twice, & the online trouble-shooter tests twice & no issues could be found with the landline, & the lady on the phone at BT run tests too which were showing everything fine. 

I was asked to try a couple of times during our conversation to try & make a call on the landline & the problem was still there.

I will keep in mind what you have said, & will mention it if the engineer tomorrow cant find any issues inside the property.

Many thanks,

👍

 

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