Unable to divert from handset , locked out of app

[peterposh]

I'm locked out from app for 20 minutes for some BT weird reason. Can't divert from handset, tried the *21* etc to no avail , it's still diverting to a person's mobile who isn't on call any more, WTF are BT on? How is their system so poor? Who is writing their software?

[CanardNoir]

It's locked me out of the MyBT app for 20 mins as well.

All I did was put in my BT ID and password.

Their apps and systems are designed for maximum customer frustration thinly disguised as security.

[peterposh]

I can't understand why a large company like BT has such a **bleep** app, their Email app is just as useless

[licquorice]

No idea why anyone would even consider using the BT mail app.