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[LondonJax]

Same here. Couldn't make calls in or out earlier, we had a dialling tone though.  We checked we could call each others mobiles from our individual mobiles. No problem. No problem using the mobiles to call to landlines (except our own one). My husband got onto BT 'bot' which ran him through loads of diagnostics. Nothing. 

I did a trouble shoot, deregistered two handsets and re registered them. Then we managed to get to a few landlines. My son's mobile can now call us and vice versa but mine and my husbands mobile just get cut off if we phone the landline. If we call those from the landline we get a disconnected tone.  But we can still call mobile to mobile and mobile to every other landline so it's not our network.

What's really frustrated me is that BT were adamant it's nothing to do with them, we jumped through all those hoops only for me to find this on the forum - so there IS a wider issue that seems to be BT only.  It would be good if BT updated their website.  Having spent 6 months trying to get full fibre installed (yes really), all this faff isn't a good look BT...

[Peter_W]

Hi again guys.

We’re currently addressing an issue impacting our services. 

We apologise for any inconvenience caused; we’re working urgently to fix this issue and will provide a further update as soon as possible.

Peter

[Pollyphone]

Thank you - it seems to be working now.

[Andy_N]

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@Peter_Wwrote:

Hi again guys.

We’re currently addressing an issue impacting our services. 

We apologise for any inconvenience caused; we’re working urgently to fix this issue and will provide a further update as soon as possible.

Peter

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As usual, no reason for the issue.

Was it just those who are on digital voice, or did it also affect legacy exchanges? The latter is almost always a human cause with a coding error entered into the exchange data - which can affect many exchanges (or indeed sometimes a specific region).

[DWM1952]

I have found it almost impossible to get through to BT customer services today. I have calle dseveral times and only been able to hear the call-answering robot who gives out the various options sporadically, or not at all. I tried to start a chat and was told there was at least a 35 minute wait for a 'guide', and when I did chat with a guide they told me that there were 'global technical issues today' which were cauisng problems for them and also that the 'Values Team 'were not available today', but it 'should be OK if you phone tomorrow'. By around 17.00 there weas just no answer from the various 150 numbers or fromany other numbers I tried. Can anybody throw any light on this? Have they been hacked? Has their broadband service gone down? 

[TimSmedley]

The BBC are running a news report which states that yesterdays national problems experienced by BT & EE customers "have been resolved". I suspect you were caught up in the sheer number of people affecetd trying to make contact at the same time. 

[DWM1952]

Thanks for that. I shall be more otptimistic about today.

[Kodikid]

Going forward try to avoid phoning around 8am..as everyone tries frist thing and between 12 and 2 as everyone in work phones at lunch.

Good luck

[Anth19]

Exactly the same problem, unable to make or receive calls Thursday 24th July. Tried logging into My BT account & following faults procedure - no luck! Tried ringing from my mobile - wouldn't connect! Ended up sending text & finally got an engineer to call today 25th July. He managed to fix the problem by resetting the hub but unfortunately after he left, same problem occurred. So I'm left with a phone which sometimes works or doesn't. So frustrating!!

[Rach_H]

Hi guys,

Latest update: Following a further fix overnight to a technical fault impacting voice calls on our network, we’ve been monitoring the situation throughout the day and services have been running as normal. We continue to conduct enhanced monitoring to prevent recurrence. We sincerely apologise for any inconvenience this issue has caused.

Rach