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Upgrade digital voice express, business line not working

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Hello, can you someone help? The shop upgraded the digital voice express, wi fi working. Business phone line not working. Usually by phone orders. Monday cut off line. Weekend is coming as it is a busy period.  I have called many times to BT Service and waste my time to chase up this issue. What can I do? Can anyone help me? 
This is very urgent. 

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Re: Upgrade digital voice express, business line not working

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This is a BT Residential Customer to Customer forum.  If you are a BT Business customer you will need to use the BT Business Forum.

 Home - BT Business Community

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