Voicemail digi essentials phone

[Michael_D]

Thanks @5progface. On the other calls that you have seen this on, are they numbers that you have as contacts or random numbers?

Has it just been calls going to the voicemail or have you seen your own number appear when you are answering a call?

Michael

[5progface]

There are no contacts entered in phone, and are on random numbers.
I sometimes see our own number on an incoming call as well calls sent to voicemail.
One from this morning is in the log of incoming calls.

[Christopher_G]

That's really strange, @5progface 

I recommend speaking to our technical support team so they can check everything from our side and run through some troubleshooting with you.

Please come back and let us know what happens.

Chris

[5progface]

Contacted tech support via chat, entered my message, waited 30 minutes, No Reply.

Gave up

[Peter_W]

I'm disappointed to hear that you weren't able to get this sorted @5progface 

I'd definitely recommend giving our team another try, or also try calling or using our text fault service, and we'll be able to get this checked out. 

You can find all the details you need on our contact us page.

Peter

[5progface]

Thanks Peter,
I intend to try later.
Busy at the moment

[5progface]

Eventually contacted tech team.
They assure me that my number has Not been spoofed.

I think that the protocol regarding calls sent to voicemail seems to be that on pressing the calls button on the handset will show ones own number, but I will await the next call which goes to voicemail and check.

[Leanne_T]

Thanks for coming back to us with an update @5progface 

Please let us know how you get on when the next call goes to voicemail. 

Leanne.

[5progface]

Will Do

[5progface]

Call this afternoon went to voicemail.

On the handset, I pressed the calls button and Yes, my own number was displayed.

Checked my calls log on the website and my own number was logged as an incoming call.