Waiting for landline repair

[SimonPr]

Hi I have been trying to arrange an engineer visit to fix my mother's landline, which was damaged during the storm. So far she has had 3 or 4 appointments where they have not attended. She's 88 years old, lives on her own and relies on the phone as her only communication. I've had to leave the UK now on business and cannot get through to BT to ask what's happening. How can I contact BT? 

[imjolly]

as your mother has had appointments cancelled I have asked forum mods to see if they can help your mother get connected  they will post here

[DanielS]

Hi @SimonPr,

I am so sorry that no engineer has gone out to your Mum's yet.

We need to look into this and find out what is happening and then get it fixed for you. Please, reply back to the private message that I sent you with the details that I need.

Thank you
DanielS

[JohnC2 · Accepted solution]

Hi @SimonPr, The fault is now repaired, and sorry that it took longer than expected.

Cheers

John