Your Phone Is Switched Off

[Keith_Beddoe]

@JJW77 

Has this now been resolved?

[JJW77]

no still not working unfortunately. Engineers been out and cant sort it. Even changed phones twice!!

[Keith_Beddoe]

@JJW77 

Does the problem occur on a normal corded phone plugged into the socket on the Smart Hub 2?

I have asked a moderator for advice.

I cannot see how DV can detect whether a phone is switched on. If a divert was applied to a mobile which was turned off, then I would expect that message, but not on a normal phone.

I think there must be some bad call routing taking place, which needs more investigation.

[Keith_Beddoe]

@JJW77 

I also wonder what happens if you call your home number from a mobile, while the home hub is switched off, does it give the same message?

If it does, then that would seem to indicate that the message that people get about the phone being switched off, is an issue with the home hub itself, where the network is not seeing it as active.

[DanielS · Accepted solution]

Hi @JJW77,

I am sorry to see that this still hasn't been fixed for you.

My team can look into this to see if we can help you.

I've sent you a private message that you can reply back to my team through.

Please note, it may take us approximately 5 working days before we can get back to you.

Thank you

DanielS

[Keith_Beddoe]

@JJW77 

Any progress on this yet?