caller I.D

[gadusmorhua]

The caller display on my mother's phone  still isn't functioning, despite BT messaging me to say the problem has been fixed. We have tried various handsets, to no avail. This function is important to my ninety year old mother, who uses it as protection against scammers, who have targeted her in the past. Can we insist this is investigated, and remedied?

[Keith_Beddoe]

@gadusmorhua 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators. I have asked one to post on this thread, and they should be able to fix it.

[NeilO]

HI @gadusmorhua welcome to the community and thanks for posting, I'm sorry your mother is experiencing problems with caller display. I'll send you a private message so you can get in touch with her details and we'll be happy to help.

Thanks

Neil

[gadusmorhua]

Thanks Keith, I hadn't grasped that. The BT Moderator has indeed got in touch, so thanks everyone.

[NeilO · Accepted solution]

Hi, @gadusmorhua Many thanks for your patience and understanding whilst I worked on this for you and your mother, I'm sorry it took longer than I anticipated to resolve. You know where I am if you need any help in the future.

Thanks

Neil

[gadusmorhua]

A million thanks Neil, I've never known such dogged persistence!

I really couldn't have seen a solution without your intervention, your my mum's hero now.

Barlow Family.