digital voice email and not even on FTTP here yet

[Leanne_T]

Hi there @Aljaha 

To get the email and letter looked into, please get in touch with our broadband tech guides and they can check for an update and see what equipment will be sent to you. 

Thanks. 

Leanne.

[Jane2018]

BT communications can be very confusing. My advice is to do nothing at all until you absolutely have to do so.

After being told London would move to DV by end of 2023 I think it was about 2 months ago one of my landlines moved over (we cannot get fibre to the premises on my road by the way which is unconnected).  I had an old modem. BT sent a Hub2. I had my list of about 100 tasks to be done and got started including setting up the whole new hub2 new passwords etc but left the landline as it was plugged in the wall until the handover day when I spent about an hour on the complex changeover including things to do with my personalise voicemail and much else. Other than the time taken and over 2 years of worry it is working fine and is on the landline which only rings in my office. My other landline which has no broadband on that line I assume will be switched in 2027.

[iniltous]

The irony is off the scale here …. @Jane2018 and those with the same mentality have complained repeatedly about the change to DV ,  about both its necessity and its implementation , BT bending to this incessant ‘noise’ changed the final date for PSTN telephony retirement from the end of 2025 to Jan 2027 to appease these naysayers , @Jane2018  continually mentions a fictitious date of 2023 that has never been a date by which PSTN was to be retired…..the same people seemingly now have the audacity to complain about the date being changed, a date change they were responsible for …..unbelievable.

[Aljaha]

Good news.

I have had a second message stating I am being changed.

First I pick a date for Service Activation and then a later date for an Expert Visit, so 

it looks like we cannot be trusted to do it ourselves.

[chrisjp]

".....until the handover day when I spent about an hour on the complex changeover including things to do with my personalise voicemail and much else."

I really don't understand why the changoever to DV should be thought of as "complex". As soon as my PTSN landline went dead, I removed the telephone connection from the master socket and plugged it into the socket on the back of the Smarthub 2. I then tried the telephone and got the interupted dial tone which indicated there was a message waiting. I keyed in 1571 and found the message was from BT, welcoming me to DV! Once I'd listened to this, the dial tone went to normal continuous mode. That was it!
I really didn't find that "complex" at all.

[WSH]

Same here.

As Chrisjp says, the only real change is moving the phone plug from the wall socket to the green socket on the back of the Smart Hub 2.  You don’t even need the filter anymore, if you use one.

I was changed to DV two years ago, (while still on FTTC, I will add), and everything works just as before.  I use a Panasonic cordless answer phone and all I needed to do was reset the delay on 1571 answering so the Panasonic answered first.

Someone earlier was saying they would resist the change to FTTP.  While on the subject, I was moved to FTTP a month ago and it’s boring, in the best possible sense.  It just works.  Straight back to exactly the correct speed every time I’ve made a change to my setup.  No messing about picking the right moment when the FTTC speed seems decent enough to risk a reset.  Absolutely brilliant.  Should have had it years ago.