landline not working

[daviehop]

My normal landline cordless phone (not digital voice) is showing a message " Check Phone Line " have reported it i think, BT customer service, is an absolute nightmare, especially for the elderly, could someone look into this for me, to see if my report of a landline fault, has gone through ?  my details can be got, by PM. Many Thanks. 

[Leanne_T · Accepted solution]

Hi @daviehop 

Thanks for coming back to the community. 

I've sent you a private message now to get some details and help you with the landline not working. 

Leanne.

[imjolly]

@daviehop 

do you have a corded phone you can try to check for dial tone?

did you check the batteries in your cordless phone don't need replaced?

[daviehop]

nope, no corded phone, batteries ok, thanks

[iniltous]

The original post states ‘My normal landline cordless phone’   , hence asking the question about your telephone ,

Do you have broadband ?, if you do is it still working ?

The point about asking about the type of phone , batteries etc is it may be your own telephone instrument that faulty , and if it is and you report the line as the problem, clearly it adds delay waiting for a technician to come along and demonstrate the line working with a different handset and possibly the prospect of being charged for an unnecessary (from Openreach point of view) visit .

If possible it’s worthwhile either trying a different phone in your socket , or trying your phone at another address with a known working landline service to eliminate your  phone as the problem .

[daviehop]

Broadband working ok, no access to another phone,  the moderator Leanne has sent all my details to BT, 

Many thanks. David

[iniltous]

As stated , this is more to advise you that if it’s your own phone that’s faulty , you effectively are wasting time waiting for a tech to arrive just to show you your service working with a different phone connected , in that situation you obviously need to replace the phone anyway

…that’s not to say it is your phone , but it’s clearly a possibility, that’s assuming you haven’t been moved to DV and your phone should be plugged into the router not the phone socket  on the wall .