mobile not connecting to digital voice

[Ballard]

Hi My mother inlaw has recently had digital voice hub connected with the handsets, my wifes sky mobile will not connect and is told that this 'No does not exsist'. Ive heard its a porting issue and I dont have a clue how to change this.

Any help anyone please

[jac_95]

Hi Ballard,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

are the DV handsets working - able to call out and receive calls - apart from the sky mobile.

[Ballard]

Hi Generally the handsets work well except the sky mobile (wife’s) in coming, and a nephew in Dubai (unknown provider)

[imjolly]

Have you checked MYBT to make sure international calls are not blocked?

Is problem just your wife's phone or is it any sky mobile or even any mobile?

[Ballard]

Hi

to our knowledge it’s just my wife’s sky mobile which is causing the problem. My O2 works fine. 

thanks

[Ballard]

Also sis in law can phone from Crete on an O2 mobile without problem, so not intnl calls. To me it’s looking heavily Sky/BT issue. 

[JohnC2]

Hi @Ballard, have you reported this to the faults team?

Have you any other friends on Sky mobile who could test so we have more than one number having the problem?

Cheers
John 

[Ballard]

Unfortunately not, is there a fix for this if it is a sky/bt issue?

[JohnC2]

Hi @Ballard, I've sent you a Private Message so you can get in touch with the Mod team. We'll be happy to see if we can get this fixed for you.

Cheers

John