reporting landline fault for someone else

[adrian123]

Trying to report a landline fault on behalf of someone else but cannot seem to be able to chat to anyone or find exactly how to do it online

[Keith_Beddoe · Accepted solution]

If you ring 0800 800 151. You should get a prompt asking which number you are calling about. That will normally fail if you are calling from your own line, and are a BT customer.

Calling from another non BT line, or from a phone box, should give the prompt for the number, but things may have changed.

[adrian123]

Thank you - should be sorted now

[Keith_Beddoe]

@adrian123 

Did 0800 800 151 prompt you for the number you wanted to report, as this would be helpful for others to know?

[Dave_]

I have just tried to report a faulty third party landline phone (BT) - trying both 0800 800 151 & 0330 1234 150 - and there was nothing in the information-gathering process to indicate that they could handle third party phone problems.   The landline users/subcribers in question have already reported the line as faulty to BT, possibly a couple of weeks ago.