cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
licquorice
Distinguished Sage
Distinguished Sage
1,313 Views
Message 21 of 25

Re: Alternative Router for Smart hub 2

Go to solution

It looks as though you still have a line fault, the reset would be DLM taking action to reduce your speed, not BT resetting your line.

0 Ratings
Reply
noopy66
Aspiring Contributor
1,296 Views
Message 22 of 25

Re: Alternative Router for Smart hub 2

Go to solution

I did not have a line fault when I noticed the slow broadband speeds a few weeks ago, however I got BT to retest my line and they say its perfect, with no problems.

I assume if I now want to pursue this with BT and raise a fault then I am going to have to put my BT Smart hub 2 back online so they can fully test and analyse my broadband issues.

 

0 Ratings
Reply
noopy66
Aspiring Contributor
1,267 Views
Message 23 of 25

Re: Alternative Router for Smart hub 2

Go to solution

I have just had confirmation back from TP Link support that all their DSL modem routers  support VDSL2 technology, and don't support G.INP(G.988.4), see their reply below, might be useful in future queries?

As for my slow download speed, I have reported this to BT and will get a fault raised today as my speed is a lot lower than my BT minimum guaranteed speed, it was not a few months ago, so must be an issue somewhere.

TEXT FROM TP LINK SUPPORT EMAIL:-

Firstly, VDSL2 is the highest level of DSL modulation we have currently. So your device is running at its best manner.

As for G.INP (G.998.4), both of VDSL2 and G.INP(G.988.4) are methods to increase the speed, but they work on different technologies. Simply to say, VDSL2 is based on noise-cancelling technology to reduce interference during data transmission, while G.INP(G.988.4) increases speed by correcting errors of data transmission. 

It's hard to tell which one is better, but all our DSL modem routers adopt VDSL2 technology, and don't support G.INP(G.988.4). I will forward this request to our R&D department, who will evaluate it.

0 Ratings
Reply
noopy66
Aspiring Contributor
1,246 Views
Message 24 of 25

Re: Alternative Router for Smart hub 2

Go to solution

I would like to thank everyone who provided me with information.

I had a BT engineer visit today and found although the line tested OK when I reported to to the fault helpdesk, it had loads of errors due to a bad cable. He swapped my line over to another cable and it has solved my download speed problems.

I am now getting no errors on the line and my download speed has increased from 26Mbps to 45Mbps. 🙂

 

DavidM
Moderator
Moderator
1,239 Views
Message 25 of 25

Re: Alternative Router for Smart hub 2

Go to solution

That's fantastic news @noopy66 . Thanks for letting us know you're sorted.

Cheers

David

0 Ratings
Reply