BT / EE wifi error on iphones

[BarmyEE]

So, last night, BT done something to the network, we now are unable to log into BT wifi with our iphones, we have to use ee wifi. Sounds ok but we have 3 BT black discs and they do not recognise ee wifi so our apple iphones are useless unless in range of the BT smart 2 hub. Have tried factory reset, changing bands, reset Iphone network settings all to no avail. BT "helpline"(term used very loosely) have said they cant fix it and will send an engineer on 23rd( yes over 2 weeks away even when on halo 3 !) Use the mini hub they said - we dont have a signal - what now ! So my question is has anyone found a work around to bt black discs not accepting iphones ? Ps when we log into the BT wifi app it says you are using EE wifi ! 

[Crimliar]

It sounds as though you are using the BT WiFi app to access your own network?  Ideally, you'd be using the connection details from the card on the back or base of your router.  You'd then only need to use BT WiFi when you are out and about!

[licquorice]

Exactly, why on earth are you using BT/EE wifi instead of the home network.

[BarmyEE]

correct as the iphones will not connect direct to bt hub - it is the only way to maintain a connection from hub to iphone 

[BarmyEE]

home network will not connect to iphones as the  bt hub will not accept iphone - all other wifi connections work 

[BarmyEE]

It sounds like a frustrating issue! Here are a few things you can try while waiting for the engineer:

1. Reconnect Discs to BT Hub: Restart your BT Smart Hub 2 and reconnect the black discs to ensure they’re synced.

All 3 x discs re -synced , all amazon and google products work, Apple do not

1. Disable EE WiFi: Turn off EE WiFi temporarily and test if your iPhones connect to BT WiFi directly - There is no facility in the BT router to turn off ee wifi
2. Forget Networks: On your iPhones, forget both BT and EE networks, then reconnect to BT WiFi. - made no difference 
3. Manually Change Bands: Log in to your BT Hub and set WiFi to 2.4GHz or 5GHz manually. Have tried that, no difference so factory reset - all products connect to wifi EXCEPT 2 x iphones and 2 x ipads - they connect via a access point no problem  - When connecting direct to router iphones connect and then immediately disconnects and reverts to ee wifi(at less speed as well !) 

[BarmyEE]

Exactly the same issue, everyone saying connect to BT router name but it wont let you with Apple devices - I contacted BT , run all the usual checks , dont know why and sending engineer in 2 weeks ! - meanwhile using a non BT Acess point and everything works correctly so it something to do with the BT/EE change over and EE bleeding all over the BT network me thinks

[licquorice]

Factory reset the hub, turn off MAC randomisation on your Apple devices and try again.

[BarmyEE]

Below is Iphone trying to connect direct to BT smart hub 2 , disconnects staright away so having to use access point to use Iphone - all other devices work correctly wirelessly just apple products not connecting - anyone able to expalin in layman terms what this is doing ? (TIA)

20:07:23, 10 Jan.

DHCP device Connected: 192.168.1.207, 66:28:07:b4:ff:62, iPhone

20:07:23, 10 Jan.

LAN [ADD] ARP 192.168.1.207 with 66:28:07:b4:ff:62 from br0(eth3)

20:07:23, 10 Jan.

Receive a DHCP request

20:07:22, 10 Jan.

Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

20:07:22, 10 Jan.

Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

20:07:22, 10 Jan.

Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

20:06:32, 10 Jan.

5G Client disassociate from 1a:e9:18:3e:74:c8 (IP=192.168.1.70) RSSI=0, Rate=0Mbps

20:06:32, 10 Jan.

WHW INFO A station STA(1A:E9:18:3E:74:C8) leave WHW infrastructure

20:06:32, 10 Jan.

5G client Mac: 1A:E9:18:3E:74:C8 4-way handshake failure.(Reason:4-way handshake timeout)

20:06:31, 10 Jan.

DHCP device Disconnected: 192.168.1.207, 66:28:07:b4:ff:62, iPhone

[Crimliar]

Start by turning off MAC randomization on the iPhone, and then power-cycle the router!