BT IPv6 DNS cannot resolve Microsoft Support domain (breaks Windows Get Help app)

[CanardNoir]

@Kimberlin 

Thanks. That's great advice and help.

So many folk here want to show off their knowledge by correcting minor errors in ones posts without offering anything useful to the discussion (or even possibly understanding it). You are very much an exception to that here.

[licquorice]

You don't need a new router or ISP, simply invest in a Raspberry Pi and use it as a DHCP server and proxy DNS server to use whatever DNS provider you wish to use.

[Kimberlin]

@licquorice 

With respect, we don't need a lot of things in life, it's about choice. I'll opt for a brand new bang up to date router any day over a blueberry muffin.

[licquorice]

Whatever 

[Kimberlin]

@licquorice 

Have a Xmas Kudo from me 👍

[licquorice]

😀😀🧑‍🎄

[WSH]

Just to throw a spanner in the works, (Christmas or otherwise).

If you are on Digital Voice you will still need the Smart Hub 2.  Even if you run your own router in line with it, you will still have this problem.

I'm sure my Draytek used to use the DNS I'd set but, checking, it seems you are right.  It now uses BT's DNS.  I'm sure that wasn't the case a while back, so I'll have to investigate. 

[CanardNoir]

@WSH 

You've hit on the very thing that is preventing me moving off the Smart Hub2.

It's almost as if BT are deliberately locking their customers in.

The simplest fix for my original problem:

• BT Update their DNS backend
• Correct the A/AAAA record handling for the Microsoft domain

This is probably a 5‑minute job for BT’s DNS engineering team. One can't help wondering why don't do it. Would it reduce their profit? (I assume on the current evidence they are more interested in that than their customers.)

I wonder if I keep the Smart Hub 2, but put my own router in front of it.

Do you think this would be a clean way to keep Digital Voice working while escaping all the IPv6/DNS limitation?

[licquorice]

The Pi is an extremely cheap and simple solution that kills 2 birds with one stone. Removes the Hub's DHCP server and DNS restrictions whilst keeping Digital Voice 

PiHole also filters a lot of dross from your browsing.

https://pi-hole.net/

[Kimberlin]

@CanardNoir 

Apologies, once again, I completely forgot you have a landline. It’s absolutely no longer the ‘norm’ to go for a landline, the customer figures across all ISP’s support that. Still, there should be a far easier solution to the issue you have. Not everyone will have a clue about anything to do with Pi and many have no interest in delving into router settings.

Whatever you do, I hope you find the solution for you, but seriously, I wouldn’t fret over what BT will, won’t or can’t do because even thinking about it is pointless.