BT Smart Hub 2/EE SH20A

[Mitch3]

Hi, We have received our broadband equipment ahead of our activation on Tuesday.  We were expecting a BT Smart Hub 2 router but got an EE SH20A (2023) unit. I'm told they are much the same operationally.

The EE Smart Hub (2023) has an EE SSID, and I wanted to ask anyone who has this hub if it is the BT Hub Manager you log in to using 192.168.1.254 or EE's, and are they the same? The instruction book says to use the My BT app to control the router but the EE website says to download the My EE app. In short, does this EE Smart Hub use the BT Hub Manager software?

Thanks.

[Keith_Beddoe]

@Mitch3 

Welcome to this user forum for BT Retail phone and broadband customers.

You may be best to ask this on the EE forum https://community.ee.co.uk/

[Mitch3]

Thanks. Did that. We ordered the broadband package through BT but got EE kit. I know they are both the same company and it seems to be BT who will maintain the router (according to the instructions) but only the equipment has changed.

[bobpullen]

See my reply here.