BT Wholehome WiFi failure

[sws57]

May 2023

I have a SmartHub 2 and a 3 disc wholehome wifi network.    My wifi network keeps failing in 2 different ways, a few times a day the discs will all be showing blue lights but the wi-fi wont have any internet connection.  The other issue is that all 3 discs will drop off and show red lights.  They may or may not reconnect to the hub, rebooting the hub works, eventually.

I've had:

• my line checked and reset;
• Cfactory reset on the hub
• hub replaced
• all 3 discs factory reset

I still get hubs dropping off (all 3) and random gaps in the internet over wi-fi.

My cable connection to the hub works fine

I've had a BT network for some time but the service it provides seems to be getting worse 

I also have Halo 3+ for all the good it does me

Can anyone help,  please.  I really dont want to move to move suppliers

[Anonymous]

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@sws57wrote:

…I also have Halo 3+ for all the good it does me…

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Your Halo 3+ includes support from Home Tech Experts, have you had anyone out to take a look?

Get the help you need, when you need it with Home Tech Experts

You'll get access to our Home Tech Experts available for in-home or contactless appointments in 2 hour slots, 7 days a week.

They can help with repairs or make sure your connection is perfectly set up. Plus, they'll come round once a year to make sure your broadband is working perfectly for how you use it. All at no extra cost.

[sws57]

Thanks, I've had a visit from Home Tech the problem remains.   The Home Tech guys seem as baffled as I am.  I will be putting another call in but tbh its not been a great success so far.   Thanks  @Anonymous for the tip anyway.

[Anonymous]

Ah OK, I see why it didn’t help now!